Frequently Asked Questions
Everything you need to know about your favorite wide-leg denim and streetwear.
How do I know which size to order for the best fit?
Our jeans are designed with a signature baggy fit. We recommend checking the specific size guide on each product page, which includes measurements for waist, inseam, and leg opening to ensure you get that iconic silhouette.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Please note that certain limited edition drops or clearance items may be marked as final sale.
When will my order ship and how can I track it?
Orders typically process within 2-3 business days. Once your package leaves our warehouse, you will receive an email with a tracking number to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, we ship our heritage denim worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my JNCO jeans to maintain their quality?
To preserve the fabric and wash of your denim, we recommend washing them inside out in cold water and hanging them to air dry. This prevents shrinkage and protects any embroidery or specialty hardware.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Shop Pay and Afterpay for interest-free installments.